What is Broadband?
In telecommunications, broadband is a wide bandwidth data transmission with an ability to simultaneously transport multiple signals and traffic types. The medium can be coaxial cable, optical fiber, radio or  twisted pair.
Broadband provides a superior internet experience over dial up connection as it allows ease of downloading or uploading large-sized files or multimedia content web pages much faster.
TRAI has defined Broadband as an always-on data connection with minimum speeds of 512 Kbps.

What is Internet over Cable and how does it work?
It’s an always-on Internet service, where high speed Internet is delivered over special cables. This technology uses Fiber and Coaxial cables to deliver Internet that has a higher capacity and are more weather resistant in comparison to Telephone cables that are designed to carry voice only. Cable Internet uses a Cable Modem to communicate between your computer and the Internet. It works in very similar manner as the modem used for dial up connection, but converting your data requirements into a high speed form compatible with the cable infrastructure.

What is a Cable Modem?
Cable Internet uses a cable modem to communicate between your computer and the Internet.The interface is between the higher speed coaxial cable and your PC. A cable modem has a capacity to transmit data at upto 4 Mbps, which is many times higher than a typical 56 kbps dialup modem.

Do I need a modem?
Ordinary dial-up modems are not suited for cable internet. You need a special cable modem that would connect to your computer. When you take service from YOU Broadband, at an additional cost the modem is provided by us.

What is FTTH
Fiber to the x (FTTX) is a generic term for any broadband network architecture using optical fiber to provide all or part of the local loop used for last mile. FTTX is a generalization for several configurations of fiber deployment, arranged into groups like FTTH/FTTB/FTTF (Fiber laid all the way to the home/building/Floor) and with copper wires completing the connection. As fiber optic cables are able to carry much more data than copper cables, the traditional copper based networks are being replaced by fiber and thus paving the way for providing Gig interfaces for the subscribers.

Account Number is the unique identification number assigned to every subscriber in YOU Broadband. The number has to be kept handy while interacting with YOU Broadband service executive.

How to reset your password through SMS or online?

Step 1) Type password & your YOU Broadband User Id in the following format PWD (space) User name/Account Number. 

For eg, if your account number is 111910, then your SMS will be as follows: 

PWD 111910 or if your user name is jyoti, then your SMS will be as follows: PWD jyoti SMS the above format to 7065111146 or 8239766444 and we will reset your password. The system generates a new random password and this will be sent to you as a reply to your SMS. For security reasons, we advise you to login and change your password immediately.

Step 2) To reset your password online.

Step 1: Go to www.youbroadband.in

Step 2: Click on My Account and login using your user name and password.

Step 3: Select password change, save the new password.

*For security reasons, we advise you to login and change your password immediately

If I shift my home, how do I know whether YOU Broadband service will be available at the new location and what are the charges I need to pay if the service is available at the new location?

If you are shifting your home, you can call up YOU Broadband customer care to find out whether the new location already has the YOU Broadband service. If service is available at new location, our Customer care will take down the request for a shift in location. The one-time charge for shifting is Rs. 650.

We are happy to assist you with any technical related issues faced while using our service. A technical team member will be assigned to your case to resolve the issue. However, before you call us to register complaint please run through the following checklist.

• The LAN cable is properly plugged in to the computer / router make sure that the LAN Card / Wireless adapter is not disabled.
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• See if the LED lights on the LAN card are blinking or not.
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• Make sure that the LAN Connection is indicating Connected.
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• If you are using a Router, please restart the same

Please go to Start > Run, here type cmd and the Command prompt / DOS prompt will appear. In the Dialogue box which appears please type ipconfig /release followed by ipconfig /renew.

Then try to surf again. Disable and then enable your LAN card / Wireless Card / switch off your router, wait a few seconds and then switch it on again. If your internet does not work post following the above steps, please contact the support team according to your location visit http://www.youbroadband.in/contactus/help_office.php.

How do I lodge complaint?

If you are facing service, billing or connection related issues, please register your complaint through the following channels

Call customer care (http://www.youbroadband.in/contactus/help_office.php)

SMS SERVE(Space)Account number/username to 7065111146 or 8239766444

YOU Broadband MOBILE APP (link) login with your username and password and click on support menu, view the available engineers in your location, confirm and get real time support. If, no engineer is available at the time of complaint registration the system will automatically schedule request.

You can cancel or disconnect your YOU Broadband account by registering disconnection request either by call or email. 
(http://www.youbroadband.in/contactus/help_office.php)

How do I get a refund?
Refund – Prior to Activation:
In the unlikely event of you deciding to cancel your application for a YOU Broadband connection, for any reason, the appropriate refund will be made by YOU Broadband in the stipulated time.

Refund – Post Activation:
Should you decide to disconnect your YOU Broadband connection after activation, you will get refund once you register request asking for a disconnection by call or email ( http://www.youbroadband.in/contactus/help_office.php). The refund would be made after adjusting any dues and will be made by YOU Broadband by cheque within a stipulated time period